Terms of Service

By using our website, submitting a form, or engaging Louxe Maison Collective for services, you agree to these Terms of Service. Specific engagements may also be governed by a signed quote or service agreement, which prevails if inconsistent with these terms.

We provide property and facility management services including but not limited to: commercial and residential cleaning, maintenance (plumbing, electrical, landscaping), domestic staffing, concierge and front-of-house, property consulting, technical specialist services, and event planning. Scope is defined in your written quote or contract.

Quotes are valid for 14 days unless stated otherwise. All prices are quoted in South African Rand (ZAR) unless specified. Additional work outside agreed scope will be quoted before proceeding. Retainer packages are billed monthly in advance unless agreed otherwise.

Deposits may be required to secure bookings. Payment may be made via EFT, PayFast, or other agreed methods. Late payment may suspend services. PayFast transactions are subject to PayFast's terms and conditions.

Cancellations require at least 24 hours' notice. Late cancellations or no-shows may incur a fee of up to 50% of the scheduled service value. Rescheduling is subject to team availability. Retainer contracts specify their own notice periods.

You must provide safe, lawful access to the property including keys, codes, or escort where needed. You are responsible for securing valuables and informing us of hazards, pets, alarms, and special instructions before service.

Report service issues within 24 hours of completion with specific details. We will investigate and, where appropriate, re-attend or adjust billing. Fair wear, pre-existing conditions, and damage outside our control are excluded.

We maintain appropriate public liability insurance for in-property services. Certificates are available on request for corporate and body corporate clients. Our liability is limited to the fees paid for the specific service giving rise to the claim, except where law prohibits limitation.

Domestic and front-of-house placements are subject to separate placement terms. Clients must provide a lawful, safe working environment. Replacement or review periods are as agreed in writing.

We treat property access details, codes, and client information as confidential and use them only to deliver services.

Personal information is processed per our Privacy Policy. By submitting forms you confirm you have read it and consent to processing necessary to fulfil your request.

These terms are governed by the laws of the Republic of South Africa. Disputes shall first be addressed in good faith; failing resolution, the courts of South Africa have jurisdiction.