Privacy Policy

Louxe Maison Collective (Pty) Ltd ("Louxe Maison", "we", "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable South African law.

This Privacy Policy applies to information collected through our website, forms, WhatsApp, email, and when you use our property and facility management services.

The responsible party for purposes of POPIA is:

Louxe Maison Collective Email: hello@louxemaisoncollective.com Phone: As published on our website

Information Officer enquiries: hello@louxemaisoncollective.com

We may collect and process:

• Identity & contact: name, email, phone number, company name • Property details: addresses, access instructions, property type and size • Service data: booking dates, service history, quotes, invoices • Communications: messages via forms, email, or WhatsApp • Technical: IP address, browser type (via standard server logs if applicable)

We do not intentionally collect special personal information unless required for a specific service and with your consent.

We process personal information to:

• Provide, schedule, and manage services you request • Prepare quotes and contracts • Communicate about bookings, accounts, and support • Invoice and process payments • Improve our services and website • Comply with legal obligations • Protect our legitimate business interests where permitted by law

Processing is based on one or more of: your consent (e.g. marketing, form submissions), performance of a contract, legal obligation, or legitimate interests (e.g. fraud prevention, service improvement) where not overridden by your rights.

We do not sell your personal information. We may share data with:

• Service providers (e.g. email hosting, payment processors such as PayFast) under confidentiality • Vetted contractors involved in delivering your service (e.g. specialist maintenance) on a need-to-know basis • Authorities when required by law

Cross-border transfers, if any, will comply with POPIA requirements.

We implement reasonable technical and organisational measures to protect your information. Data is retained only as long as needed for the purposes above, or as required by law (e.g. tax records). Booking and quote data is stored securely on our systems.

Under POPIA you may request:

• Access to your personal information • Correction or deletion where applicable • Objection to processing in certain circumstances • Withdrawal of consent where processing is consent-based

Contact hello@louxemaisoncollective.com. We will respond within a reasonable period. You may lodge a complaint with the Information Regulator of South Africa.

Our website may use essential cookies for functionality. If we add analytics cookies in future, we will update this policy and request consent where required.

We may update this policy from time to time. The "Last updated" date at the top will reflect changes. Continued use of our services after updates constitutes acceptance where permitted by law.