Results

Case Studies

Real outcomes from properties we've managed across South Africa.

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Projects featured

4.9★

Avg. client satisfaction

Service lines deployed

Airbnb & Short-Term Rentals

Short-Term Rental Portfolio

Private host — 12 units, Johannesburg · 12-month managed contract

CleaningProperty CoordinationLinen turnaround

4.9★

Guest rating

40%

Owner time saved

Units managed

Challenge

Inconsistent turnarounds between guests led to declining reviews, owner burnout from coordinating cleaners, and lost booking revenue on same-day gaps.

Solution

Deployed dedicated turnover teams per cluster, standardised checklists per unit, WhatsApp escalation line, and property coordination for linen and access.

Result

Operations stabilised with predictable guest-ready standards and far less owner involvement day-to-day.

Commercial Offices

Corporate Office Park

Corporate tenant — 3-floor office, Sandton · Ongoing retainer

CleaningConciergeMaintenance

60%

Complaint reduction

Floors covered

48hr

Response SLA

Challenge

Multiple vendors for cleaning, reception cover, and maintenance created gaps, duplicate invoicing, and no single accountable partner for the facility manager.

Solution

Consolidated under Louxe Maison Professional package: daily cleaning, front-of-house concierge, and on-call maintenance with monthly SLA reporting.

Result

Facility complaints dropped sharply; the FM team now has one contact for all operational issues.

Residential Complexes

Residential Estate

Body corporate — 80-unit estate, Pretoria · 18-month contract

CleaningLandscapingDomestic Staffing

Units

↑

Resident satisfaction

4/yr

Quarterly reviews

Challenge

Common areas were inconsistently maintained, resident complaints were rising, and the estate office lacked reliable domestic support staff.

Solution

Essential retainer for common-area cleaning and landscaping, plus vetted domestic staffing for the estate office and quarterly walk-throughs with the trustees.

Result

Resident satisfaction improved and levy disputes tied to cleanliness fell significantly.

Hotels & Guesthouses

Boutique Hotel

Boutique hotel — 24 rooms, Cape Town · 6-month pilot → ongoing

HousekeepingConciergeTechnical Specialist

Rooms

Managed

Housekeeping team

Covered

Peak season

Challenge

High staff turnover in housekeeping affected room readiness scores and guest experience during peak season.

Solution

Managed housekeeping team with supervision, concierge desk cover for peak check-in windows, and technical specialist on retainer for HVAC and plumbing.

Result

Room readiness scores improved and guest comments on cleanliness became consistently positive.

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